Shipping Policy

Last Updated: October 13, 2026

At DECORIAO, we aim to provide a clear and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.

1. Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday), excluding public holidays.

Order processing includes order verification, preparation, and shipment arrangements. Processing times may occasionally be longer during holidays, promotional periods, or other unexpected circumstances.

You will receive an order confirmation email after placing your order.

2. Shipping Destinations

DECORIAO currently offers shipping to the United States.

Shipping availability may vary depending on the destination and the products ordered. Please ensure your shipping address is complete and accurate when placing your order.

3. Shipping Methods and Delivery Estimates

We aim to provide the following shipping options:

• Standard Shipping: Free shipping, with an estimated delivery time of 7–12 business days.

• Express Shipping: $4.99, with an estimated delivery time of 5–10 business days.

Delivery estimates are calculated in business days and may vary depending on the destination, carrier, product availability, weather conditions, and other circumstances beyond our control.

The applicable shipping method, cost, and estimated delivery information will be displayed at checkout when available.

4. Shipping Confirmation and Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Tracking information may take approximately 24–48 hours to become active after it is provided.

You can use the tracking link in your shipping confirmation email to follow your shipment's progress.

5. Shipping Delays

Although we work to process and ship orders promptly, delivery dates are estimates and are not guaranteed.

Delays may occur due to carrier operations, severe weather, holidays, customs procedures where applicable, or other unforeseen events.

If your order appears significantly delayed, please contact us for assistance.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a correct and complete shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@decoriao.store. We cannot guarantee that an address can be changed after an order has been processed or shipped.

DECORIAO is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout, subject to applicable consumer protection laws.

7. Lost, Damaged, or Missing Packages

If your package arrives damaged, appears lost, or is marked as delivered but cannot be located, please contact us at support@decoriao.store.

Include your order number and any relevant tracking details so we can review the issue and assist you with the next steps.

Each case will be reviewed individually in accordance with our applicable policies and consumer protection requirements.

8. Shipping Costs

Available shipping costs will be displayed at checkout before you complete your purchase.

Any applicable shipping charges will be included in your order total. We will not intentionally add undisclosed shipping fees after your order has been placed.

9. Contact Us

If you have questions about shipping, order processing, or delivery, please contact us:

Store Name: DECORIAO
Email: support@decoriao.store
Website: https://www.decoriao.store/

We aim to respond to customer inquiries within 24–48 business hours, Monday through Friday.

Thank you for shopping with DECORIAO. We appreciate your trust in our store.